There’s no big product launches this time around, but we’ve made improvements to Veriff Station, our SDKs and our web processes.

We’ve added risk labels! What’s a risk label? Every individual verification attempt carries its own risks, and we attach this data as labels for our clients to check. Different labels are more relevant to different clients, and they’re able to group them into different categories accordingly.

The other important thing to know about risk labels is that they’re only available for our Enterprise clients for the time being.

And we’re also moving some of our clients who’ve been with us for a while from our old system to the shiny new Veriff Station. And you can trust us, that it’s a serious upgrade. Proof that good things do come to those who wait.

This month we released our awesome NFC verification service for Android devices. NFC means near field communication - it’s the same technology that allows you to make contactless payments with your smartphone.

In this case, we utilize NFC to scan any supported ePassport to help us verify your data. Pretty cool right!

Following up on last month, we’ve now moved the selfie step to the end of our verification flow for Android users, after we made the same change for the web previously.

We’ve made updates to the way we deliver feedback within the verification process. We’ve tweaked the way feedback is delivered, so users can more easily understand how to improve their photos while being verified.

Our product has also had impressive accessibility improvements - but we’re going to be revealing more about them next week.

Finally, a couple of smaller notes - our clients can now remove the ‘Thank you’ screen at the end of the verification flow, if they want to get their customer signed up a little quicker. And we’ve also made small quality improvements to our product overall, as we always strive to do.

Thanks again for keeping up with our updates and as always if you have any feedback, we’d love to hear it via our social media channels - Facebook, LinkedIn, Instagram or Twitter.

Wondering what Veriff have been up to in May 2020? Here’s your chance to find out!

As our office reopens, and the sun begins to shine, we’re excited to share how Veriff has improved in May.

What’s New - May 2020: Veriff Product Update

We’re thrilled to share a little more about a brand new product, improvements across the board, and a new addition to our SDKs.

In March we announced the launch of our latest product - Assisted Image Capture. We have a full explanation of what it is and what it does in an earlier blog, but in short:

Users get feedback on their selfies and document photos in real time

This means they take perfect photos on the first try and get verified - we've even seen 20% more customers completing verification first-time, it's that good!

For anyone getting verified in North America, life is a little easier, as we’ve improved our barcode extraction for documents from both countries. This means we can more easily scan the barcode on a US driver's licence and grab all the information, confirming the information shown on the photo side.

Our awesome development team has been tinkering with our overall verification process and managed to improve conversions across the board. So what did they do:

Moved the selfie step to the end, meaning users immediately have to grab their ID document and don’t get halfway through a verification before realizing they need it

We now give feedback if you’re photographing the wrong document, so you can go back and change your selection, or grab the right one if it’s close by

Finally, we ask permission to access your camera as soon as you start the verification process, so you know it’s needed straight away

Your Veriff dashboard now makes it easy to start a verification session instantly, using an onscreen QR code. You can scan it with any QR scanner or with our Veriff demo app which can be downloaded in Google Play or Apple’s App Store.

We’ve also added a ‘Developer’ role to the Veriff dashboard, allowing members of your team to manage integrations within your dashboard. 

Finally, unique identifiers (the information you use to identify your customers in your Veriff dashboard) can now be 400 characters long, and you can see them in session view. So it’s easier to see who’s been verified and who’s been declined.

Our API has had a single, and noteworthy, update as the /decision endpoint has been revamped, and offers you more information than previously. This lets you check on the decision for any verification session at any time. Useful for checking on what webhooks you’re receiving, if you’re into that.

There’s a new software development kit in town, as we’ve added a ReactNative option for companies using that framework. 

Last but not least, we’ve added our ‘waiting’ screen to our Android SDK, so users being verified on an Android device will see it when they’re between verification and a final decision. This adds a level of clarity and helps give fast feedback to people who need to retake any photos (e.g. due to poor lighting or missing details) - resulting in a higher success rate.

As always, we welcome any feedback via email or our social media channels - Facebook, LinkedIn, Instagram or Twitter - and we’re sending everyone kind wishes and good vibes as we all get through this together. Happy Veriffing!

It’s a bumper edition of our product update this time, covering the last 3 months. Here’s what our intrepid Veriffians have been doing during these challenging times.

What’s New - February to April 2020: Veriff Product Update

We're excited to share the tweaks and improvements to our dashboard and end-user flows, as well as announce that we now support 7,000+ government-issued IDs. Here's a full overview of what's changed since the start of the year.

Through rigorous testing, our product teams are able to identify small ways to improve our end-user flows that ultimately make a significant impact for our clients. While tweaks change from client to client and from web integrations to SDKs, here are the universal updates made last month.

Users that go through our web verification flows will now see a waiting screen after the flow is complete. This screen gives them more visibility into what is happening behind the scenes. They are also able to wait until a final decision is made and see the results immediately on the screen.

Other changes include additional photo prevalidation checks during the flow, giving users more concrete feedback. Our resubmission screens now include more information for users on how to improve their photos, providing detailed examples that will boost pass rates. 

The additional photo prevalidation checks are also available in our Android SDKs. We also tested product copy and adjusted it to give users more clarity on how to capture their selected identity documents.  

These updates come in addition to our routine bug fixes and updates, which are aimed to bump up quality and reliability.

After releasing Veriff Station in November 2019, we received plenty of actionable feedback from users like yourself. This month, our team made it possible for users in the Support role to create live sessions. 

Managing Countries and Documents under the integrations Integrations tab was also made more user-friendly. We added the functionality to bulk select per request from several clients. 

While product teams are busy with fine-tuning our dashboard and end-user flows, our verification department works around the clock to add more and more specimens to our database of supported government-issued IDs. This month we passed the 7,000 mark, and look forward to continuing to pump up those numbers throughout 2020.

Be sure to update your SDKs and web flows to make the most of these new features. Don't hesitate to share your feedback with us on Facebook, Instagram, LinkedIn, or Twitter and happy Veriffing!

With the longest month of the year behind us, here is what our product teams have been working on in January 2020.

What’s New in January 2020: Veriff Product Update

Despite the busy holiday season, we’re excited to share some great updates made to our mobile SDKs, web flows, and verification platform, Veriff Station. Take a look at what our product teams released before the new year.

Mobile and web tweaks just in time for 2020

Easy integration is more than half the work. Our team added another Veriff installation option for our iOS end-user flows. You can now use Carthage in addition to CocoaPods to add Veriff to your iOS app.  

In addition to this new iOS installation method, our team focused on increasing stability and reliability across our Android and iOS SDKs as well as our web flows. We also treated our web flows to some additional improvements, including a limited support option for browsers that do not support WebRTC technology.

This means that Veriff web flows support verifications on iOS platforms from selected browsers other than Safari. 

New customizable installation in Veriff Station

Thanks to the latest improvements made to our JS installation option in Veriff Station, you can install Veriff and verify customers in just a few clicks. If you aren’t a Veriff Station user, you can sign up for a free 30-day trial here, which includes 100 free verifications.

The new installation interface allows you to customize and preview the Veriff widget using visual controls. Once you’re happy with it, you can then copy-paste a code snippet to your app or website to verify customers in minutes. Just follow the four steps below to try it out:

Choose which fields you include in the verification form

Decide which end-user flow suits your product best

Monitor incoming verifications in Station

Introducing decision profiles behind the scenes

In addition to upgrading our verification flows and dashboard, our team rolled out decision profile-based technology. This project involved changing out the entire technology stack used for verification services that rely on decision profiles as a configurable description for how we carry out verification services for each client. 

The reason behind this decision is that no client has the same risk appetite. A company’s risk level varies depending on the industry, markets served, and why they use an identity verification service. With decision profiles, our team can customize checks according to client-specific requirements, including what data inputs to gather, what checks to conduct, and what outputs to send to the client. 

Our data from tens of millions of verifications show that while more checks make it easier to confirm that a person is who they claim to be, these measures do impact conversion metrics and costs. Decision profiles can leverage cost and risk across different markets, giving each client a more dynamic solution.

Decision profiles also help us define the extent to which we automate our services. Modifying the ratio of human to machine input according to client needs is how we leverage the best of both worlds to deliver quick and accurate decisions. Now that clients can adjust the degree of risk and automation, we can provide a more versatile product for current and future clients.

Make sure you update your Veriff SDKs and web software to make the most of these new features, share your thoughts with us Facebook, Instagram, LinkedIn, or Twitter. Have a Happy New Year, and we’ll be in touch with more news and updates in 2020.

From new ways to customize integrations in Veriff Station to a smoother mobile experience for your customers, here’s what’s new in December 2019.

What’s New in December 2019: Veriff Product Update

November weather did not get us down this year, and we’re excited to announce all the new features and improvements made during the month.

Veriff customization for Enterprise clients

Some big news for clients who want to brand our verification flows! Starting this November, web and mobile customization is available on Enterprise plans, allowing you to:

Modify primary and secondary colors to match your brand

Add your company logo to the verification flow

Enterprise clients can also use a newly released white-label version of Veriff, removing all Veriff branding to make the flows entirely their own. For more details on how to customize Veriff, get in touch with your account manager.

When it comes to getting you global reach, our localization team is dedicated to adding the most in-demand languages to our web flows.

European Spanish is the latest of 35 languages supported by Veriff, and if you’d like to see any more added to the mix do not hesitate to let our support and account management teams know.

Improvements made to our web verification flows

In addition to the usual tweaks, our team released in-context web verification as an alternative to redirect flows. Instead of sending your users to a dedicated web page for verification, in-context verification uses a modal window to keep customers on website.

Our team also made it possible to enable or disable the “Selfie” step in the verification flow. Based on feedback from some of our clients, the step was not required and we wanted to make it easier for you to configure the flow based on your needs. Plus, it’s also available for web and mobile flows!

Looking to verify customers in the US? Holders of US driver’s licenses can now use an optional barcode scanning feature when completing our verification flows. This increases automation rates for data extraction and speeds up verification for your users.

For more detailed updates on technical changes to iOS and Android SDKs, check out our change logs below:

Be sure to update your SDKs and web flows to make the most of these new features. Don't hesitate to share your feedback with us on Facebook, Instagram, LinkedIn, or Twitter and happy Veriffing! 

This month we made it possible for Enterprise clients to customize our flows, added a new language, and launched in-context verification to keep your users on your website during the verification process. Learn more in our November product update.

What’s New in November 2019: Veriff Product Update

Every month, we collect the biggest Veriff product updates and give you a summary of what our tech teams are working on behind the scenes. From our mobile SDKs and web flows to changes in our client platform, October came with a lot of major improvements. 

First and foremost, we were excited to launch Veriff Station to the public after a successful round of closed beta testing. Our team also added 11 new languages and tweaked and debugged our flows to improve overall quality.

Hundreds of companies participated in the closed beta trial for Veriff Station. After a month of testing, our new self-service verification platform was ready for the public. 

Built for the 4,000+ small to medium companies we turned down due to low volumes, Veriff Station makes it possible for any business to build trust at scale. Flexible pricing plans offer a budget-friendly alternative for growing companies, and for 30 days anyone can test it out for free. You can learn more about Veriff Station here, or go ahead and sign up for a free trial.

Verify anyone, anywhere. Or at least, almost anywhere. Our latest SDKs and web flows are updated with 11 more languages, increasing our total number of localizations to 34. Below is a list of the languages added this month:

Language options are added based on demand, and the more there are, the better. If you want to see more languages added, get in touch with our sales or support team.

In September we released a new technical web platform. Since then, our web verification flows were treated to a few new features, including:

Inflow feedback in our new web application

Improvements made to iOS and Android SDKs

Our latest mobile SDK releases also come with improvements. Veriff’s iOS flows have the added functionality of scanning barcodes on US driver’s licenses. This will help users selecting that option breeze through the verification process.

Android SDKs now have added automatic face detection, also improving usability. Our team also added inflow feedback for Android users, giving them tips that guide them throughout the verification process.

Be sure to update your SDKs and web flows to access these latest features. More updates are in the works this month, and until then share your feedback with us on Facebook, Instagram, LinkedIn, or Twitter.

This month, Veriff Station went public, 11 new languages were added, and our product team tweaked and debugged our flows to improve overall quality. Here’s what’s new in October. 

What’s New in October 2019: Veriff Product Update

In September our team released a series of small to major changes in our SDKs, both web and mobile. The key objective this month was to improve the end-user experience, as well as offer a broader range of options for our clients in terms of visual customization and languages.

Let’s start with the big change: our new and improved web verification flow. The key results are improved app stability and a design that is more in line with our new visual brand identity. Here’s what changed.

The release of our new technical web platform 

While the cosmetic changes are minor, a lot happened behind the scenes. 

The launch of our new web verification flow merges the formerly separate technical platforms behind our desktop and mobile flows into one. The result is a responsive flow with improved technical stability, and comes with an updated and more user-friendly design.

Veriff’s web verification flow will eventually come with the option of adding it as an in-context verification service. This will allow end-users to complete the verification process without leaving your website. Until then, this latest web verification flow update is gradually being rolled out to all our existing clients.

Besides the usual tweaks and bug fixes, our team is excited to release Japanese localization in our mobile SDKs. Other big news is user interface customization for iOS, which will allow clients to update iOS flows with brand colors and logos and will soon be released on Android.

Improved overall stability and reliability

Improved data uploading during shaky internet connectivity

Reduced the amount of data being uploaded

Keep your eyes peeled for more updates, plus we have some exciting news coming your way this week. Be sure to share your feedback and Happy Veriffing!

Mobile tweaks for iOS and Android, a new web verification flow, and more. Here’s what our product and development teams released in September 2019.

What’s New in September 2019: Veriff Product Update 

Tens of millions of users go through our identity verification flows, and the numbers show that every second counts when it comes to conversions. To make our verification flows as simple as possible, our team is excited to announce that NFC verification is now available on iOS devices.

Veriff's NFC verification flow

With the latest iOS13 release from Apple, iPhones and iPads can accommodate a lot more near-field communication (NFC) features in apps. The same technology used to power Apple Pay, which was previously restricted to Apple apps alone, will now be available for third-party applications like Veriff. See how it works in this quick video.

Our new NFC verification tool is able to read and interact with NFC tags in compatible IDs and ePassports through native protocols in iOS devices. Veriff’s NFC verification tool will be available on iOS and Android devices, resulting in an easier-than-ever end-user journey.

The new NFC verification tool will be the first of its kind, but other identity verification providers are expected to follow suit eventually. According to Veriff’s CEO and Founder, Kaarel Kotkas, reading ePassports and compatible identity documents delivers the speed end-users demand while bolstering security for fraud-cautious companies.

“As soon as the latest iOS version was released, our team prioritized adding an NFC functionality that could verify ePassports and NFC-enabled IDs. With this new digital verification tool, we can verify a person's identity document in a matter of seconds. Not only does this make our mobile verification flows more convenient, but NFC verification is also a much more secure method of data validation.”

The future of offline identity documents is slowly going digital, and to be effective, Veriff needs to evolve at a faster pace than the regulatory environment. The European Union as an example set a deadline for all member states to implement biometric chips in passports back in 2009, while the United States has been issuing ePassports with biometric data since 2006. 

Not only are these documents more difficult to counterfeit, but NFC verification makes it easier than ever for us to verify if they have been tampered with. 

Before diving into the details on why NFC verification trumps photo checks in terms of security and speed, it is important to understand how this technology works. 

The concept of near field communication (NFC) technology is similar to wifi in that it uses radio waves to transfer information between devices. It allows different electronics to communicate by bringing them close to each other, as opposed to using cords or other wireless technology like Bluetooth. 

Reading and verifying data directly from an ePassport or NFC-enabled ID is much more effective when it comes to detecting document tampering, successfully automating yet another part of the verification process. This along with its ease of use makes it an exciting launch for our team.

In terms of compatibility, all Android users can use this feature, as well as users of an iPhone or iPad released in the last four years, meaning:

NFC verification comes along with several new product features in September, which will be shared next week. Be sure to share your thoughts on NFC verification on Facebook, Instagram, LinkedIn, or Twitter.

Faster, safer, and more convenient, our new NFC verification tool allows iOS as well as Android users to scan ePassports and compatible IDs. Here’s how it works. 

Veriff Launches NFC Identity Verification Tool

We are excited to announce that our new and improved client platform, Veriff Station, is now open for closed beta signups. The new platform comes with flexible plans and pricing, helping companies connect with real people without unreal costs. If you’re part of a scaling team in need of free identity verification services then go ahead and sign up now.

As excited as we are to dive into the great features that come with Veriff Station, a short history lesson is in order. 

Built to help the 4,000+ companies we had to turn down

Within the last year, our team exploded from 70 to over 300 Veriffians. Within that time, the number of verifications handled rose to the tens of millions. The secret to our growth was more than creating a great product, it was centered on choosing the right clients.

Veriff uses machine learning software and artificial intelligence to speed up sessions and reserve manpower for quality assurance and complex cases. Because Veriff gets smarter with every session, volume of verifications was a key factor in choosing our first clients. While this led to excellent partnerships with companies like Blockchain and Mintos, it forced us to put thousands of smaller companies on hold until we could cater to their specific needs. 

The fact that 4 in 100 verification attempts are fraudulent usually hits fast-growing businesses in the small to medium range most. That's because they have no choice but to handle ID verification alone, with few if any flexible verification services on the market. 

Introducing your one-stop verification Station

Our team is excited to be able to meet the growing demand for Veriff from companies of all sizes, and in doing so continue to promote a fair and honest online world.    

With Veriff Station, you don’t need to have millions of verifications a year to benefit from identity verification services. Our new platform comes with flexible plans that price according to verifications, giving companies of all sizes access to enterprise-quality identity verification services.

In addition to flexible pricing, Veriff Station does not demand the skills and time of an entire engineering department. In fact, you don’t even need one (unless you want to set up automations, but that’s another story). Simple integration makes it easy to get started, and once you’re verifying users a robust search functionality helps you and your team find the info they need when they need it. 

You can also restrict access to information according to roles in your team, keeping everyone GDPR compliant and user data viewed on a need-to-see basis. For more information on Veriff Station’s features and pricing, check out the detailed product page here. 

A total of 500 fast-growing companies will be admitted into the closed beta round, allowing us to fine-tune our platform before making a full release to the public. The beta trial includes free verification services and full, unrestricted access to Veriff Station features.

The closed beta trial gives our team and fast-growing companies a chance to see Veriff Station in action, and it may just be the launchpad for success that ambitious, fraud-conscious companies are looking for. If you’re part of a fast-growing company in need of verification services then go ahead and sign up here.

Spread the news and help us reach out to companies who need help connecting with honest customers. 

Flexible, easy to set up, and free for the first 90 days. Here’s everything you need to know about Veriff Station.

Flexible, easy to set up, and free for the first 90 days. Here’s everything you need to know about the closed beta trial of our new verification platform Veriff Station.

Meet Station, Your One-Stop Verification Platform

Behind every small feature in Veriff are hundreds of hours and thousands of snack calories. Here are the fruits of our product teams’ labor in August 2019.

Our back office, website, and end-user flows are now available in Turkish, making Veriff’s software and website available in 21 languages. Soon we’ll be releasing language number 22, but we’ll save that for next month’s product update.

In case you can’t remember all 21 off the top of your head, here’s the full list of Veriff languages: 

English, Estonian, Russian, Arabic, Chinese (Simplified), Czech, Dutch, French, Georgian, German, Hindi, Italian, Latvian, Lithuanian, Malay, Polish, Portuguese (Brazilian), Spanish, Turkish, Ukrainian, and Vietnamese.

Your customers will be greeted with an introduction to their session. This makes it easier for users to prepare for verification, giving the knowledge they need to get themselves ready before the process begins. 

In addition to making our flows easier and more accessible, our team made quite a few tweaks to our software development kits (SDKs). 

Added GeoIP-based default country selection
When it comes to conversions, every second counts. GeoIP allows us to set the default country based on where your users are, helping them breeze through verification sessions.


Photos encryption during the upload process
Safety is our top priority. Android user photos are now encrypted in the phone memory during uploads to Veriff.


Improved SDK video support significantly
Another boost for Android users is faster video, which we expect to reduce overall session time.


Increased stability and reliability
While bug fixes are routine and expected, these improvements still have a huge positive impact on overall product performance.

We look forward to sharing more updates next month, along with some big product news that’s been cooking for a while. Until then, happy Veriffing!

Veriff is now available in Turkish, and that’s not all that’s new. Read the full product update for August 2019.

New languages, bug fixes, and improvements to our end-user flows. It’s been a busy month at Veriff, and our product update for August 2019 has all the details.

What’s New in August 2019: Veriff Product Update 

Product Updates
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