Veriff’s Cookie Notice

Our Website and Services use cookies and similar technologies (together 'Cookies'). Here you can find all the information about the Cookies we use and how we use them.

1. General

Here you can find what our Cookie Notice regulates.

1.1 Terms have the same meaning in the Cookie Notice as in our Privacy Notice, unless otherwise provided here.

1.2 This Notice is designed to give you an overview of what Cookies we use and how we use them.

1.3 Veriff is not responsible for third party Cookies, i.e. Cookies that are not initiated by Veriff.

2. Cookie Types and Purposes

Here you can find out about Cookies in general and see a description of the types of Cookies we use.

2.1 What’s a cookie? A cookie is a piece of data temporarily stored on the visitor’s device. Cookies may contain information to allow us to identify your device using our Website or Services. There are other similar technologies, for example, called web beacons and pixels. Cookies allow us to recognize whether you have used our Website or Service before, and help us store your preferences and other relevant information.

2.2 How do we use cookies? We use Cookies in many ways. Cookies help us to improve our Services and make use of our Services more convenient. For example, we use session cookies, persistent cookies and advertising cookies. A session cookie is deleted automatically after every visit; persistent cookies remain upon repeated use of the Website, and advertising cookies and third-party cookies are used by the Websites of the partners of Veriff which are connected with the Veriff Website. We use following types of Cookies:

a) Necessary Cookies - are strictly necessary to enable you to use our Website and Service features in the intended way. Without these Cookies, our Website cannot properly function and Service provision may be hindered. These cookies don’t usually collect information that identifies a visitor.

b) Performance Cookies - are Cookies that collect information about how visitors use the Website, for instance which pages are visited most often, and if they get error messages from web pages. These Cookies don’t collect information that identifies a visitor. Data gathered by these Cookies is aggregated and therefore anonymous. It is only used to improve how the Website and/or Service works.

c) Functionality Cookies - are Cookies that allow the Website and/or Service to remember choices you make (e.g. your username, language or the region you are in) and provide enhanced, more personal features. These Cookies can also remember changes you have made to text size, fonts and other parts of web pages that you can customize. The information these Cookies collect cannot track your browsing activity on other websites.

d) Behaviorally targeted advertising Cookies - are Cookies that are used to deliver advertisements and to make sure that those advertisements are relevant to you. They can also be used to check the number of times the advertisement is made visible to you, as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

3. Detailed Overview of our Use of Cookies

Here you can find which cookies exactly are used for what purpose.

3.1. Veriff uses cookies:

on Website - meaning https://www.veriff.com/, including its subpages and subdomains;
in Veriff Station - meaning https://station.veriff.com/, including its subpages; and
in Service Flow - meaning during identity verification performed using Veriff’s Services.

3.2. The Cookies we use in each case are as follows:

NAME	TYPE	WHERE & WHY	EXPIRATION	OWNER
Consent cookie	Necessary	Used on the Website and in Veriff Station. The cookie tracks whether to show the cookie popup or not	1 year	Veriff
Authentication cookies	Necessary	Used in Veriff Station. These cookies are used to store Station user credentials. It ensures that the user can be identified and based on this can access relevant data on Station.	Access token - 2 mins, refreshable. Refresh token - 1 day	Veriff
CSRF	Necessary	Used in Veriff Station. The cookie ensures secure user login to Station.	Up to 2 days	Veriff
Stripe	Necessary	Used in Veriff Station. The cookie enables payment processing and it is related to fraud prevention.	Up to 1 year	Stripe
Tableau Dashboard	Necessary	Used in Veriff Station. This cookie enables you to access analytical information within Station. It ensures that Tableau keeps you authorized when putting together the reports and shows them to you embedded in the Station view.	Immediate (Session)	Tableau
Prismic	Necessary	Used on the Website. This cookie supports data collection relevant to PrismicCMS technical implementation.	Up to 10 years	Prismic
YouTube	Necessary	Used on the Website. This cookie enables the YouTube video player component.	Up to 16 years	YouTube
Sentry.io	Necessary	Used on the Website and in Service Flow. This cookie helps us to track errors and monitor performance. It is used to get detailed information about product errors and performance bottlenecks, which helps to fix bugs and make the product more stable and reliable.	Up to 2 years	Sentry.io
Magic.Veriff	Necessary	Used on the Website and in Veriff Station. This cookie enables tracking camera and microphone permissions in the product.	Up to 6 months	Veriff
Magic.Veriff - cacheID	Necessary	Used in Service Flow. This cookie contains encoded data to identify a session, but it does not use any user information.	Up to 1 year	Veriff
Google Analytics	Performance	Used on the Website and in Veriff Station. This cookie helps us to track website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with information regarding the source of the traffic.	Up to 2 years	Google
Amplitude	Performance and Advertisement	Used on the Website and in Veriff Station. This cookie helps us to gain a better understanding of how users interact with the Website and Veriff Station. It registers statistical data on users’ behavior on the websites. Used for internal analytics by Veriff. For example, we track website activity, such as clicks on links, form submissions and page navigation. The Amplitude events data may be shared with Veriff’s marketing partners, such as Google Ads.	1 year	Amplitude
VWO	Performance	Used on the Website. This cookie helps us test our Website functions. VWO (Visual Website Optimizer) is a leading A/B testing and optimization platform enabling website function testing.	Up to 2 years	VWO
Hotjar	Performance	Used on the Website and in Veriff Station. The cookie allows us to gain a better understanding of how visitors interact with the Website and identify issues that visitors run into when browsing the Website. This is essentially necessary to be able to identify whether the Website or Service design is functioning or has run into any errors.	Up to 1 year	Hotjar
Hubspot	Advertisement	Used in Veriff Station. The cookie helps Veriff to gain a better understanding of how the users interact with our Services, including during the on-boarding process.	Up to 6 months	Hubspot
Google Tag Manager	Performance	Used on the Website. Google Tag Manager (GTM) is an online tool that helps with tracking codes and collecting analytics.	About 1 minute but the retention may vary.	Google
LinkedIn Insight	Advertisement	Used on the Website. The cookie allows us to track conversions, retarget Website visitors, and unlock additional insights about members interacting with our ads.	Up to 2 years	LinkedIn
Bing Ads	Advertisement	Used on the Website. The cookie enables online conversion tracking, re-marketing, product audience engagement, automated bidding, and improves ad, broad match, and syndication performance.	Up to 180 days	Bing
Google Ads	Advertisement	Used on the Website. This is an online advertising solution that we use to promote our Services on Google Search, YouTube, and other sites across the web.	Up to 30 days	Google
Leadfeeder	Advertisement	Used on the Website. This cookie shows companies visiting the Website, how companies found the Website and what they’re interested in.	Up to 2 years	Leadfeeder
Intercom	Advertisement	Used on the Website. This cookie supports the technical functionality of our email and web chat platform.	Up to 1 year	Intercom
Intercom	Advertisement	Used in Veriff Station. The cookie helps Veriff to analyze user behavior and improve our Services.	Up to 1 year	Intercom
Hubspot	Advertisement	Used on the Website. The cookie tracks Website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with information regarding the source of the traffic.	Up to 2 years	Hubspot
SalesLoft	Advertisement	Used on the Website. SalesLoft is the leading sales engagement platform, helping our team connect with buyers faster and more often across email, phone, social and more.	Up to 5 years	SalesLoft
ZoomInfo	Advertisement	Used on the Website. ZoomInfo is used by salespeople, marketers, and recruiters to optimize their lead generation efforts by providing them access to a vast business contact database and numerous sales intelligence and prospecting tools.	Up to 1 year	ZoomInfo

4. Changing Cookie Preferences

Here you can see how to update your Cookie preferences and settings.

4.1 How to select cookies? You will be presented information about Cookies and, if relevant, an option to customize your Cookie preferences when you first visit Veriff’s Website or Services. You can choose to use the Website or Services only with strictly necessary Cookies or, if available, voluntarily consent to functional, performance, and/or advertising Cookies as well. Please make the relevant choice in the Cookie pop-up.

4.2 Can I reconsider? Of course! You can opt-out of using cookies and/or withdraw your consent at any time by following the instructions on the page “Your Privacy Choices”. You can usually also modify your browser setting to decline Cookies. You can check which cookies are allowed through your browser settings. However, please note that declining Cookies may prevent you from taking full advantage of our Website and our Services.

4.3 Opting out of targeted advertising, sharing, and sales. We may process Personal Data to understand and improve your experience with our Services and to serve you advertisements on non-Veriff properties via Cookies. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under the law that applies to you. In addition, we may disclose your information to other entities for marketing purposes as described in the Privacy Notice, which may constitute “sales” of your personal information under certain laws. Depending on where you reside, you may have the right to opt out of targeted advertising, sharing, and sales of your personal information. You can do so by following the link provided in Section 4.2. You can also opt out of certain targeted advertising, sharing and sales by visiting our Services with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which legally-recognized opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our Services. Our “sale,” “sharing” and “targeted advertising” activities do not apply to personal information that we collect in the course of providing identity verification services to our Customers and their End Users.

4.4 Here you can find how to manage your Cookie preferences under different popular web browsers:

4.5 If you prefer that your Personal Data is not processed on our Website, you can activate the private browsing feature of your web browser. Our Website also honors legally-recognized universal choice signals (such as the Global Privacy Control).

5. Changes to This Notice

Here you can find information about changes made to the Cookie Notice.

5.1 This Cookie Notice is available on our Website.

5.2 Kindly note that we may modify the Cookie Notice from time to time. You are advised to review our Cookie Notice periodically. The modified Notice will be uploaded to our Website.

Valid from: June 3, 2020
Last update: April 11, 2024