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Make the right choice for your business
We take a deep dive into the identity verification solutions offered by both Veriff and Onfido, now backed by Entrust, and discover how Veriff helps businesses drive profitable growth. Our proven technology securely verifies users across the full customer journey from the initial onboarding to the crucial stages of authentication, and even during account recovery.
Why choose Veriff over Onfido / Entrust?
Getting started with an IDV provider should be simple. Veriff combines fast, reliable verification with transparent pricing and responsive support, helping your business grow while keeping fraudsters out.
BROAD DOCUMENT SUPPORT
Veriff supports over 12,000 identity documents, compared to Onfido’s ~2,500. This broader range enables businesses to verify users across more countries and markets, reducing drop-offs and improving pass rates.
GLOBAL COVERAGE
Veriff’s document and script support spans 230+ countries and territories, covering Latin, Cyrillic, Arabic, Japanese, and more. Onfido’s coverage is narrower, limiting their ability to scale into diverse or emerging markets.
SPEED
Veriff delivers verification decisions in ~6 seconds on average, compared to Onfido’s 30–60 seconds — or up to 5 minutes when manual review is required. Faster verification means higher conversion rates and a smoother user experience.
SECURITY & FRAUD PREVENTION
Onfido customers report slower fraud detection and higher false acceptance rates. Veriff’s AI-driven fraud prevention includes advanced features like Risk Labels, FaceBlock, and CrossLinks, supported by a dedicated in-house fraud team to adapt to new threats. This ensures stronger, more reliable protection for your business.
CUSTOMER SUPPORT
While Onfido has been criticized for long response times and poor support, Veriff offers a customer-first approach. Our responsive team acts as a true partner, adapting to your needs and providing proactive guidance.
FLEXIBLE, TRANSPARENT PRICING
Onfido charges resubmission fees and enforces minimum annual spend. Veriff provides clear, predictable pricing with no hidden fees, making us more cost-effective over time.
Veriff supports your business to maximize its market potential by reducing user abandonment and increasing your conversion rate.
| FEATURES | VERIFF | ONFIDO / ENTRUST | BENEFITS |
|---|---|---|---|
 Global coverage & improved conversion rates |
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| Supported documents | 12,000+ | 2,500 | Veriff supports nearly 5x more documents, enabling expansion into new markets and reducing drop-offs. |
| Supports languages and dialect | 48 | 44 | Veriff localizes the user interface into more languages, improving accessibility and boosting conversion. |
| Script coverage | Latin, Cyrillic, Arabic, Japanese, more | Primarily Latin-based | Veriff’s broader script support enables growth into diverse and emerging markets. |
| Supported countries & territories | 230+ | 195+ | Over 15% more coverage, helping your organization reach more users globally. |
| Reduced friction in user experience |
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| Response time (biometric verifications) | 1 second | Up to 10 seconds | Veriff delivers decisions 10x faster, reducing drop-offs and increasing conversions. |
| Hybrid review time | 6 seconds | Up to 5 minutes | AI-first + verification specialists provide faster, more accurate results. |
| User experience | Intuitive, real-time guided flows | Clunky, manual inputs required | Smoother onboarding, higher first-time pass rates, less user frustration. |
| Innovative fraud prevention measures |
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| Fraud detection | AI-driven + fraud expert oversight (Risk Labels, FaceBlock, CrossLinks) | Slower detection, higher false acceptance rates | Veriff provides superior accuracy and resilience against evolving threats. |
| Crosslinking | YES | NO | Links sessions across device, network, and personal data to block repeat fraud. |
| Pattern fraud mitigation | YES | Limited | Create dynamic rules to review or decline risky sessions. |
| Configurable/build your own anti-fraud flows | YES | NO | Build flexible fraud flows with device & network data via API and webhooks. |
| Customer & business model |
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| Client base | 1,900+ global customers across industries | ~1,100 clients, mostly enterprise | Broader industry insights and faster innovation. |
| Pricing model | Transparent, no resubmission fees | Higher base prices, resubmission fees, minimum spend | Clear, predictable pricing with more flexibility. |
| Customer support | Responsive, partnership-driven | Reported dissatisfaction | Veriff adapts to customer needs with dedicated, proactive support. |
| Age estimation | YES. Fast, frictionless selfie-based | NO. Not supported | Filters underage users early, reducing friction in onboarding flows. |
*Data collected from Onfido’s public materials, Onfido’s prospects’ and customers’ voluntary contributions, and GitHub.
We help the world’s best restore trust to the internet
Click on a logo to view the case study:
Leader in identity verification on G2’s grid
Veriff is proud to be recognized as a Leader in Identity Verification by G2, reflecting consistent excellence in customer satisfaction, ease of use, and reliable performance. This recognition highlights our ongoing commitment to delivering trusted and scalable identity verification solutions for businesses worldwide.
Our customers say it better than we can
Paul Nunn,
Chief Strategy Officer & Head of Developer Relations,
KWS
"Our partnership with Veriff helps us to effectively manage ID Scan verification globally, and at a very large concurrent scale. It is incredibly important that we work with best-in-class technology partners to deliver these services to Kids Web Services."
Juan Esteban Saldarriaga,
Founder and CEO,
Juancho Te Presta
"Our fraud levels have dropped to below 1%, which is very impressive. This is thanks to the use of Veriff’s background video recording feature, which helps us understand more about what else might be going on during a customer verification."
Andy Wright,
Chief Technology Officer,
Submittable
"Veriff enables us to ensure applicants are who they say they are, in very little time and at massive volume, so we can get financial assistance to the people who deserve it, rather than criminals."
Dan Westgarth,
Chief Operating Officer,
Deel
"Implementing Veriff’s IDV technology had an immediate and visible impact on our level of conversions and rates of fraud on our platform. At the same time, it enabled us to handle a constant growth in customers and scale sustainably."
Why is Veriff the best option?
We understand that one-size-fits-all solutions don’t work. Veriff’s Identity Verification Platform is customizable to your needs. You can enable specific verification checks or choose which fields to extract. For maximum assurance, we recommend combining document verification with a selfie, but you can opt for document-only or selfie-only verification based on your requirements. Veriff offers plans ranging from Enterprise to Self-Serve to fit various budgets.
Veriff analyzes multiple data points from user interactions and historical trends to make accurate, context-based decisions. With passive liveness detection, users avoid unnecessary actions.For more details, check out our SuperAwesome case study.
Fraud prevention is a key focus for Veriff. Our Fraud Protect and Fraud Intelligence tools help organizations mitigate fraud and verify genuine users efficiently. During the IDV process, Veriff evaluates documents, biometrics, devices, networks, and fraud patterns to deliver industry-leading protection.s
The complete toolkit for building trust with customers
Identity Verification
IDENTITY & DOCUMENT VERIFICATION
Instantly verify identities with advanced document verification to prevent identity fraud.
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PROOF OF ADDRESS
Confirm residency with automated address verification for seamless compliance.
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DATABASE VERIFICATION CHECKS
Cross-check identities against global databases to prevent fraud and risks.
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AML SCREENING
Screen customers against PEP, sanctions lists, and more to mitigate risk.
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BIOMETRIC VERIFICATION
BIOMETRIC AUTHENTICATION
Go passwordless with a user selfie to authenticate identity in a few seconds.
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FRAUD PREVENTION
FRAUD INTELLIGENCE
Strengthen fraud prevention efforts with advanced intelligence tools.
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verified on the first try
second verification
documents supported
languages & dialects
Talk to our experts
Tell Veriff a bit about you and we’ll put you in touch with our team right away.
- Convert more customers with Veriff than Onfido
- Remove complexity and confusion from your user journey
- Be better prepared for growth and to expand into new markets
FAQ
Is Veriff safe and secure?
Veriff places a high priority on security, ensuring that online identity verification is secure and trustworthy from the outset. Veriff’s approach involves strict compliance with KYC regulations and GDPR to maintain security and trust with customers. Furthermore, Veriff has obtained the ISO/IEC 27001:2022 standard that demonstrates the company’s continuous commitment to security and proves that implemented security measures exceed industry standard requirements.
Learn more
How much does Veriff cost?
Veriff’s customization is a huge reason why our customers love us, so it depends on what your business is looking for in an IDV provider. For more basic information on our pricing head to our Plans page, and to learn more straight from the source set up some time with an expert.d
Can I see a demo of Veriff’s products?
Absolutely!
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What languages does Veriff provide verification service?
Veriff’s verification flow is translated into 48 languages. You can find an updated list of languages supported for verification here.
How many government-issued IDs does Veriff support?
Veriff’s verification flow supports over 12,000+ government-issued IDs. Veriff verifies documents that are approved as valid ID documents and are available in official document databases. You can find an updated list of documents supported for verification here.
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Version 2.0, Level AA
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