Chris Hooper
Veriff has cemented its position as the most innovative identity verification platform on the market with some significant updates to its IDV product suite.
To better serve our customers’ unique needs, Veriff offers two approaches to identity and document verification: a 100% automated identity verification process with zero human involvement or a hybrid solution, which is also highly automated but has the reassurance of expertly trained verification specialists. Both products have been boosted by significant developments to automation, meaning Veriff now has a faster response time.
In addition, each verification session on the new fully automated product now provides a decision, decision score, and more insights. These insights show in detail what happened during each verification session, providing information points that customers can use to build their own onboarding decision-making.
The fully automated solution has been optimized for decision speed, providing an output in just five seconds - a response time that is unmatched on the market. This solution also has the highest conversion rate for onboarding new customers and these two factors combine to make the fully automated solution a great fit for more risk-tolerant businesses.
"This solution is ideal for businesses that require the fastest speed, highest conversion, and detailed session insights to provide their customers an extra layer of security."
What are the insights I get with Veriff’s fully automated solution?
Veriff provides an intuitive, minimal-step process that quickly validates a customer’s identity in seconds - enabling your business to grow profitably by onboarding new customers faster.
A key feature of this new offering is the enhanced insight on each session, which includes a conclusive response, a decision score, insights into that score, and extraction details. All of these can be tailored to provide additional data to your business when making user onboarding decisions.
The real-time insights to support your business are:
- Recommended decision
An approve, decline, or resubmit response that can be used by your internal team to make your own onboarding determination. - A decision score
A consolidated value from 0-100 based on multiple insights indicates how approvable the session is. The score can be used to build your own automated decisions. - Score insights
Breakdown of the insights and results that explain the “why” behind a score informing your team’s analysis and investigations. - Extraction details
Provides specific data extraction details down to the source and extraction confidence level.
What are the benefits of Veriff’s improved automated IDV offering?
Veriff’s Full Auto IDV solution utilizes advanced machine learning to provide 100% automated identity verification and is optimized for greater speed, conversion, and session insights.
The benefits to customers are:
1. You can maximize conversion to realize commercial potential quicker
You can onboard more genuine users faster while minimizing abandonment. Our state-of-the-art AI algorithms deliver the majority of decisions in 5 seconds.
2. Enhance your user experience
Veriff provides an intuitive, minimal-step process to quickly establish a user’s identity. This means you can streamline your onboarding flow with automatic document recognition and data extraction to minimize manual input and the potential risk of user error. Our real-time assisted image capture feedback guides and aids your users to take the perfect images that improve conversion.
3. Get actionable session insights in real time
Make faster, more informed, and more efficient onboarding decisions. Our Decision Score, with detailed score insights and extraction details, can be viewed in Veriff Station or ingested via API/Webhook into your business systems to enable your team to further investigate verification sessions and make your own onboarding determination.
4. Minimize your compliance costs
Only pay for actual verification sessions, not for retry attempts.
5. Expand into new markets
Veriff’s extensive document coverage supports Latin-based alphabets plus Cyrillic and Arabic scripts covering 230+ countries and territories.
6. Improve your global reach and inclusivity
We support organizations engaging with users around the world. Veriff supports 48 languages and dialects and is available via API, Web, and SDK.
How does Veriff’s fully automated solution work?
Veriff’s Full Auto IDV solution utilizes advanced AI algorithms to verify a user’s identity in an entirely automated manner. This is how it works:
1. The user takes a photo of their identity document
Veriff guides the user through the entire process with real-time feedback and automatically identifies the document type, so the user doesn't have to manually enter data. This makes the process quicker and minimizes typing errors.
2. The user takes a selfie
The user is asked to take a simple selfie and Veriff’s Assisted Image Capture lets them know immediately if there’s something wrong with the image. We quickly detect liveness and realness without asking users to move unnaturally or follow complex instructions.
3. Get a decision
The data is securely sent to Veriff and our enhanced AI-powered identity verification technology provides a decision, decision score, score insights, and extraction details in a matter of seconds based on the identity checks your business requires.
There are also options to make our fully automated solution work for you. For example, you can choose to verify a user with a combination of their ID document and selfie - this gives the highest reassurance the person is who they say they are and you get the richest insight here to inform your decision. But you can also choose to set up a system that uses just the user’s document, with no selfie step. These options are also available in our hybrid solution, and you can work with our team of experts to determine which is the best fit for your business.
“The great news for all our customers is that the automation advancements made to the fully automatic solution also enhance Veriff’s core identity verification offering.”
How does enhanced automation benefit Veriff’s hybrid solution?
Veriff’s hybrid product, which is a highly automated AI solution supported by a global team of in-house specialists providing the reassurance of manual fallback, is designed for businesses that want to balance speed with accuracy, fraud prevention, and detailed risk insights.
The improvements made to the fully automated product naturally also benefit our hybrid product too and that is because most of the decisions in the hybrid solution are made using automation - and better automation, means more speed and faster decisions in both our IDV products.
Improvements also include model tuning, enhancements in automated detection, and data extraction. This means a better experience for your users, and an even more robust system for your business.
How do I choose between Veriff’s fully automated solution and Veriff’s hybrid solution?
We understand that every organization has a unique view of how to balance speed, conversion, and fraud mitigation during the identity verification process. That’s why we offer the options below, which will depend on your business’s need for speed versus the depth and complexity of fraud protection you require.
The table below can help you choose the right solution for your business:
Fully automated AI solution
Highly automated AI solution supported by our in-house verification specialists
Great for businesses that require the fastest speed, highest conversion, and detailed session insights
Designed for businesses that want to balance speed with accuracy, fraud prevention, and detailed risk insights
- 5s verification speed
- Highest conversion
- Good accuracy
- Detailed session insights and scores
- Quick with the highest accuracy
- Stronger enhanced fraud prevention
- Reassurance of expert IDV specialists
- Enhanced risk insights and RiskScore available
