How to get verified with Veriff

If your verification is unsuccessful, you’ll receive guidance on how to complete the process correctly. Common issues include:

• Blurry or unreadable ID photos: Try retaking them with better lighting.
• Document doesn’t match your details: Ensure you’re using an official, valid ID.
• Selfie verification failed: Remove any accessories, ensure your face is well-lit, and follow on-screen instructions carefully.
• Expired or unsupported document: Check if your document is listed as supported.

What to do next?

• Try again: Follow the rejection message’s instructions and resubmit your verification.
• Use a different document: If your ID wasn’t accepted, try another supported document.
• Contact Support: If you believe your verification was rejected by mistake, reach out to Customer Support of the company that is asking for your verification for further assistance.

Most verifications are completed in seconds, but if a manual review is needed, it may take a few minutes.

Yes! You can use your phone’s camera to scan your ID and take a selfie.

Yes, Veriff supports identity documents from over 230+ countries and territories in multiple languages.

If you don’t have a supported ID, check with the business you’re verifying for alternative options. Some companies may allow manual verification.

No. The person submitting the verification must match the identity on the document provided.

If you don’t complete the verification required by the business/organization that is asking for the verification, you may be unable to access certain services or your account may remain restricted.

If you are using a mobile device, usually tapping the screen where the image of the document is helps. If it does not or if you are using a computer, here are a few things that should help the camera focus better:

• Make sure that the light is coming from the back of the camera
• Use contrast background. Darker background for light documents and vice-versa
• Take a picture from further away. This way it is easier to get your camera to focus, but be careful to not zoom out too much as the picture might come out blurry
• Switch cameras. Although normally your device’s back camera makes better quality pictures than the front camera, it might not work properly and it is possible that you get a better picture with the front camera

Veriff’s IDV system uses a hybrid approach, meaning that our system is highly automated but we use expert verification specialists as well as our AI to ensure only real users are getting approved. Sometimes your session needs to be sent to specialists and it takes a bit longer. Hold tight, we’ll get you verified soon!

If the camera stream is inverted or mirrored, it is okay. When the photos are taken, we are able to flip the photos so that the data can be adequately read.

Please only use one of our supported browsers to pass the verification.

You need to use the camera on your device in order to take photos of your document and a selfie, as required. We can’t verify your identity without these photos.

If instructed by the client, we may sometimes also need to access your camera and microphone to video and sound record the verification session. This fraud prevention measure enables us to ensure you are present during the verification session. We only need access to your camera and microphone during the identification process.

Recording begins once permission is granted, and we will stop recording once the photos are submitted at the end of the verification process. You are then free to change your permissions again in your device or browser settings. Granting these permissions is voluntary, however without permissions Veriff might not be able to verify your identity via our service.

Yes. Veriff uses a fast, reliable, and secure system to verify your age while ensuring that your data that you submit is not sold or breached.

You need to use the camera on your device in order to take photos of your document and a selfie, as required. We can’t verify your identity without these photos.

If instructed by our customer, we may sometimes also need to access your camera and microphone to video and sound record the verification session. This fraud prevention measure enables us to ensure you are present during the verification session.

We only need access to your camera and microphone during the identification process.

Recording begins once permission is granted, and we will stop recording once the photos are submitted at the end of the verification process. You are then free to change your permissions again in your device or browser settings. Granting these permissions is voluntary. However, without permissions Veriff might not be able to verify your identity via our service.

It depends on the exact service features we are offering to the business enabling identity verification for you. The main categories of personal data we process for identity verification on behalf of the business are: information extracted from the submitted (identification) document, such as personal identification code, date of birth, photos, videos and sound recording of the verification process, facial biometric data extracted from the submitted photos and videos, technical device data, and contact details. For more detailed information, please see the business’ privacy documentation and Section 4.1 of Veriff’s Privacy Notice.

As a default we retain the personal data for up to 3 years on behalf of the business. Depending on the purchased services by the client or their instructions the retention period may differ. In certain instances (e.g., as necessary for protecting against legal claims or for service development initiatives), Veriff may retain the personal data for its own purposes irrespective of the retention period applied for the service provision on behalf of the client. At the end of the retention period, we shall permanently erase the personal data or anonymize it.

Your data is accessed by the business enabling your identity verification and our thoroughly vetted sub-processors.

As a default, Veriff stores the data with Amazon Web Services located in Ireland. Their services are fully GDPR compliant and they act as an important part of our dedication to data security and protection.

If you would like to receive more information about your data processing in the context of the identity verification, please turn to the business enabling your identity verification.