PERSONAL DATA PROTECTION

How to get
verified with Veriff

Identity Verification is becoming more common across popular online platforms, and we realize you might have some questions. Veriff accurately and quickly verifies the identities of people across video gaming, financial services, crypto, social media, and more — without compromising the safety of user data. The internet can be a safer place without sacrificing your privacy.

Your data is yours

At Veriff we work directly with the business that is verifying its users by sharing end-user’s personal data with our client that is enabling identity verification. Additionally, we share end-user data with our thoroughly vetted sub-processors. These help us with data storage so your data stays safe and out of the hands of fraudsters we are in the business of catching.

We don’t hold onto your information

Veriff has set policies about how long we hold onto end-user data so that we aren’t holding onto your information indefinitely. As a standard, personal data which is processed on behalf of our clients is stored for no longer than 3 years.

Your data is always secure

At Veriff end-user data is encrypted both while it’s being transferred from platform to platform, and while it’s not being processed post-verification in order to provide the highest protection possible. You can read more about our security commitments on our Security and Compliance page.

Keeping your data safe

Veriff is constantly acquiring and updating its compliance certifications. These certifications confirm that Veriff’s systems are designed to keep your data safe. We know this is of the utmost importance in a time where data leaks and breaches are becoming more common and have life-altering consequences. You can read more about our security commitments on our Security and Compliance page.

Don't worry,
we've got you covered!

Please note that when we provide our services to the business enabling your identity verification, we are generally acting on behalf of the business as their authorized data processor. For detailed information about how your data is being collected and processed, please see the business’ privacy documentation.

FAQs

After uploading my ID, my verification has been pending for a long time. What is happening?

Veriff’s IDV system uses a hybrid approach, meaning that our system is highly automated but we use expert verification specialists as well as our AI to ensure only real users are getting approved. Sometimes your session needs to be sent to our specialists and it takes a bit longer. Hold tight, we’ll get you verified soon!

Is it safe to verify my age this way?

Yes. Veriff uses a fast, reliable, and secure system to verify your age while ensuring that your data that you submit is not sold or breached.

How are my identity documents used?

Your ID documents are used to verify your identity and your age to ensure that you are a welcome user on the platform you are trying to access.

What kind of document can I use to verify my identity?

At this time the documents that can be used are government-issued identity documents such as resident cards or ID cards, passports, and drivers licenses. You cannot use school IDs, birth certificates, library cards, or any other membership, etc.

What personal data are you collecting about me?

It depends on the exact service features we are offering to the business enabling identity verification for you. The main categories of personal data we process for identity verification on behalf of the business are: information extracted from the submitted (identification) document, such as personal identification code, date of birth, photos, videos and sound recording of the verification process, facial biometric data extracted from the submitted photos and videos, technical device data, and contact details. For more detailed information, please see the business’ privacy documentation and Section 4.1. of Veriff’s Privacy Policy.

How long will you keep my data for?

As a default we retain the personal data for up to 3 years on behalf of the business. We store personal data only for as long as the retention of data is required by law, a contract, or is necessary for the provision of our services or required for protecting us against legal claims. At the end of the retention period, we shall permanently erase the personal data or anonymize it.

Who has access to my data?

Your data is accessed by the business enabling your identity verification and our thoroughly vetted sub-processors.

Where do you store my data?

As a default, Veriff stores the data with Amazon Web Services located in Ireland. Their services are fully GDPR compliant and they act as an important part of our dedication to data security and protection.

Where do I get more information about my data processing?

If you would like to receive more information about your data processing in the context of the identity verification, please turn to the business enabling your identity verification.