Veriff’s Cookie Notice
Our Website and Services use cookies and similar technologies (together 'Cookies'). Here you can find all the information about the Cookies we use and how we use them.
Contact us at privacy@veriff.com if you have any comments, questions or concerns.
1. General
Here you can find what our Cookie Notice regulates.
1.1 Terms have the same meaning in the Cookie Notice as in our Privacy Notice, unless otherwise provided here.
1.2 This Notice is designed to give you an overview of what Cookies we use and how we use them.
1.3 Veriff is not responsible for third party Cookies, i.e. Cookies that are not initiated by Veriff.
2. Cookie Types and Purposes
Here you can find out about Cookies in general and see a description of the types of Cookies we use.
2.1 What’s a cookie? A cookie is a piece of data temporarily stored on the visitor’s device. Cookies may contain information to allow us to identify your device using our Website or Services. There are other similar technologies, for example, called web beacons and pixels. Cookies allow us to recognize whether you have used our Website or Service before, and help us store your preferences and other relevant information.
2.2 How do we use cookies? We use Cookies in many ways. Cookies help us to improve our Services and make use of our Services more convenient. For example, we use session cookies, persistent cookies and advertising cookies. A session cookie is deleted automatically after every visit; persistent cookies remain upon repeated use of the Website, and advertising cookies and third-party cookies are used by the Websites of the partners of Veriff which are connected with the Veriff Website. We use following types of Cookies:
a) Necessary Cookies - are strictly necessary to enable you to use our Website and Service features in the intended way. Without these Cookies, our Website cannot properly function and Service provision may be hindered. These cookies don’t usually collect information that identifies a visitor.
b) Performance Cookies - are Cookies that collect information about how visitors use the Website, for instance which pages are visited most often, and if they get error messages from web pages. These Cookies don’t collect information that identifies a visitor. Data gathered by these Cookies is aggregated and therefore anonymous. It is only used to improve how the Website and/or Service works.
c) Functionality Cookies - are Cookies that allow the Website and/or Service to remember choices you make (e.g. your username, language or the region you are in) and provide enhanced, more personal features. The information these Cookies collect cannot track your browsing activity on other websites.
d) Behaviorally targeted advertising Cookies - are Cookies that are used to deliver advertisements and to make sure that those advertisements are relevant to you. They can also be used to check the number of times the advertisement is made visible to you, as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
2.3 How long will cookies remain on my device? The length of time a cookie will remain on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only remain on your device until you close your browser, while persistent cookies are set to expire automatically after a set time (e.g. a few days, weeks or months). You can see more detailed retention information for each cookie below.
3. Detailed Overview of our Use of Cookies
Here you can find which cookies exactly are used for what purpose.
3.1. Veriff uses cookies:
- on Website - meaning https://www.veriff.com/, including its subpages and subdomains;
- in Veriff Station - meaning https://station.veriff.com/, including its subpages; and
- in Service Flow - meaning during identity verification performed using Veriff’s Services.
3.2. The Cookies we use in each case are as follows:
| NAME | TYPE | WHERE & WHY | EXPIRATION | OWNER |
|---|---|---|---|---|
Consent cookie | Necessary | Used on the Website and in Veriff Station. The cookie tracks whether to show the cookie popup or not | 1 year | Veriff |
Authentication cookies | Necessary | Used in Veriff Station. These cookies are used to store Station user credentials. It ensures that the user can be identified and based on this can access relevant data on Station. | Access token - 2 mins, refreshable. Refresh token - 1 day | Veriff |
CSRF | Necessary | Used in Veriff Station. The cookie ensures secure user login to Station. | Up to 2 days | Veriff |
Stripe | Necessary | Used in Veriff Station. The cookie enables payment processing and it is related to fraud prevention. | Up to 1 year | Stripe |
Tableau Dashboard | Necessary | Used in Veriff Station. This cookie enables you to access analytical information within Station. It ensures that Tableau keeps you authorized when putting together the reports and shows them to you embedded in the Station view. | Immediate (Session) | Tableau |
Prismic | Necessary | Used on the Website. This cookie supports data collection relevant to PrismicCMS technical implementation. | Up to 10 years | Prismic |
YouTube | Necessary | Used on the Website. This cookie enables the YouTube video player component. | Up to 16 years | YouTube |
Sentry.io | Necessary | Used in Service Flow. This cookie helps us to track errors and monitor performance. It is used to get detailed information about product errors and performance bottlenecks, which helps to fix bugs and make the product more stable and reliable. | Up to 2 years | Sentry.io |
Magic.Veriff - cacheID | Necessary | Used in Service Flow. This cookie contains encoded data to identify a session, but it does not use any user information. | Up to 1 year | Veriff |
Intercom | Necessary | Used on the Website and in Veriff Station. This cookie supports the technical functionality of our email and web chat platform. | Up to 1 year | Intercom |
UI Preference Manager in Station | Necessary | Used in Veriff Station. These cookies are used to store Station user preferences regarding their user interface setup, for example remembering choices about showing/hiding information blocks. | 6 months | Veriff |
EU-SOCKET-SERVICE-STICKY | Necessary | Used in Service Flow. This cookie is used to maintain session affinity for the socket service. It ensures that all requests from a user during a session are directed to the same backend server, which is necessary for maintaining a consistent and stable connection. | Immediate (Session) | Veriff |
Chili Piper | Functionality | Used on the Website. These cookies enable Veriff to display you a personal scheduling option with our team when you fill out the contact form on the Website. The cookies facilitate form submissions by ensuring visitors are connected with the right sales representative and allowing access to their scheduling calendar. | Up to 1 year | Chili Piper |
Google Analytics | Performance and Advertisement | Used on the Website and in Veriff Station. This cookie helps us to track website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with information regarding the source of the traffic. Subject to the scope of the visitor’s consent and/or opt-out choices, the data may also be used for Veriff’s marketing purposes. Learn more about how Google processes personal information in relation to using Google’s cookies. | Up to 2 years | |
Amplitude | Performance | Used on the Website and in Veriff Station. This cookie helps us to gain a better understanding of how users interact with the Website and Veriff Station. It registers statistical data on users’ behavior on the websites. Used for internal analytics by Veriff. For example, we track website activity, such as clicks on links, form submissions and page navigation. | 1 year | Amplitude |
VWO | Performance | Used on the Website. This cookie helps us test our Website functions. VWO (Visual Website Optimizer) is a leading A/B testing and optimization platform enabling website function testing. | Up to 2 years | VWO |
Hotjar | Performance | Used on the Website and in Veriff Station. The cookie allows us to gain a better understanding of how visitors interact with the Website and identify issues that visitors run into when browsing the Website. This is essentially necessary to be able to identify whether the Website or Service design is functioning or has run into any errors. | Up to 1 year | Hotjar |
Hubspot | Advertisement | Used in Veriff Station. The cookie helps Veriff to gain a better understanding of how the users interact with our Services, including during the on-boarding process. | Up to 6 months | Hubspot |
Google Tag Manager | Performance | Used on the Website and in Veriff Station. Google Tag Manager (GTM) is an online tool that helps us to set up cookies. It is used to manage tags that can set up cookies such as Google Analytics or Google Ads. Relevant tags will be triggered based on the scope of the visitor’s consent and/or opt-out choices. Learn more about how Google processes personal information in relation to using Google’s cookies. | About 1 minute but the retention may vary. | |
LinkedIn Insight | Advertisement | Used on the Website and in Veriff Station. The cookie allows us to track conversions, retarget Website visitors, and unlock additional insights about members interacting with our ads. | Up to 2 years | |
Microsoft Ads | Advertisement | Used on the Website. The cookie enables online conversion tracking, re-marketing, product audience engagement, automated bidding, and improves ad, broad match, and syndication performance. | Up to 180 days | Microsoft |
Google Ads | Advertisement | Used on the Website and in Veriff Station. This is an online advertising solution that we use to promote our Services on Google Search, YouTube, and other sites across the web. Learn more about how Google processes personal information in relation to using Google’s cookies. | Up to 13 months | |
Leadfeeder | Advertisement | Used on the Website. This cookie shows companies visiting the Website, how companies found the Website and what they’re interested in. | Up to 2 years | Leadfeeder |
Intercom | Advertisement | Used in Veriff Station. The cookie helps Veriff to analyze user behavior and improve our Services. It also helps to personalize your experience and support our marketing efforts. | Up to 1 year | Intercom |
Hubspot | Advertisement | Used on the Website. The cookie tracks Website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with information regarding the source of the traffic. | Up to 2 years | Hubspot |
SalesLoft | Advertisement | Used on the Website. SalesLoft is the leading sales engagement platform, helping our team connect with buyers faster and more often across email, phone, social and more. | Up to 5 years | SalesLoft |
ZoomInfo | Advertisement | Used on the Website. ZoomInfo is used by salespeople, marketers, and recruiters to optimize their lead generation efforts by providing them access to a vast business contact database and numerous sales intelligence and prospecting tools. | Up to 1 year | ZoomInfo |
Advertisement | Used on the Website and in Veriff Station. These cookies are part of an online advertising solution that helps us to promote our Services on Reddit. | 1 year |
4. Changing Cookie Preferences
Here you can see how to update your Cookie preferences and settings.
4.1 How to select cookies? You will be presented information about Cookies and, if relevant, an option to customize your Cookie preferences when you first visit Veriff’s Website or Services. You can choose to use the Website or Services only with strictly necessary Cookies or, if available, voluntarily consent to functional, performance, and/or advertising Cookies as well. Please make the relevant choice below or, if available, in the Cookie pop-up.
4.2 Can I reconsider? Of course! You can opt-out of using cookies and/or withdraw your consent at any time by following the instructions on the page “Your Privacy Choices” and by deleting the cookies on your browser. You can usually also modify your browser setting to decline Cookies. You can check which cookies are allowed through your browser settings. However, please note that declining Cookies may prevent you from taking full advantage of our Website and our Services.
4.3 Here you can find how to manage your Cookie preferences under different popular web browsers:
4.4 If you prefer that your Personal Data is not processed on our Website, you can activate the private browsing feature of your web browser. Our Website also honors legally-recognized universal choice signals (such as the Global Privacy Control).
5. Changes to This Notice
Here you can find information about changes made to the Cookie Notice.
5.1 This Cookie Notice is available on our Website.
5.2 Kindly note that we may modify the Cookie Notice from time to time. You are advised to review our Cookie Notice periodically. The modified Notice will be uploaded to our Website.
- Valid from: June 3, 2020
- Last update: February 20, 2025
