Account Manager

You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management. You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff. We're looking for someone with a strong ability to build relationships, while understanding needs and providing solutions. This position will play a central role in maximizing relationships with our key clients.

You’ll help us protect honest people online by:

• Ensuring growth and utilization within our customer base
• Developing trust relationships with our customers
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed

You are the right future Veriffian for the job if you:

• Have previous experience in account management or customer success
• ​​Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Are ready to take on the challenge of organizing your work and multitasking
• Are professional and mature, as you will be the face of Veriff
• Are generally a very well-organized person
• Are an expert at communicating with people
• Are fluent in English, both in written and verbal communications

At Veriff you can expect:

• Competitive base pay and commission structure 
• Stock options
• Generous vacation policy and flexible work hours
• Medical, dental, and vision insurance and quarterly health and wellness reimbursement
• 401(k) matching
• The opportunity to contribute to product development for the world's next big success story (Veriff is backed by investors such as Accel, IVP, Taavet Hinrikus, Ashton Kutcher and Paul Buchheit)

*Ideal Candidate must reside in Eastern Time Zone (EST)*