Skip to content
icon-utilities-bar Loginicon-utilities-bar Help Centericon-utilities-bar How to get verified
  • English
    • Español
    • Português
    • Eesti
Logo Site
  • Login
    Help Center
    How to get verified
    • English
      • Español
      • Português
      • Eesti
  • Products
        • IDENTITY VERIFICATION
        • Identity & Document Verification
        • Proof of Address
        • Database Verification
        • Age Validation
        • AML Screening
        • BIOMETRIC VERIFICATION
        • Biometric Authentication
        • Age Estimation
        • FRAUD PREVENTION
        • Fraud Protect
        • Fraud Intelligence
  • Solutions
        • BY INDUSTRY
        • Financial Services
        • eCommerce & Marketplaces
        • Communities
        • iGaming & Video Gaming
        • Mobility & Transportation
        • Human Resources
        • BY USE CASE
        • Onboarding
        • Authentication
        • Age Verification
        • Know Your Employee
        • Know Your Customer
        • Reverification
  • Pricing
  • Resources
        • EDUCATION
        • KYC Center
        • Fraud Center
        • Onboarding Center
        • IDV Center
        • Events & Webinars
        • TOOLS
        • For Developers
        • Age Estimation Demo
        • ROI Calculator
        • View all resourcesicon button
        • Get a live demo icon button
  • Company
        • ABOUT VERIFF
        • Our Story
        • Why Veriff?
        • Supported Countries
        • Customers
        • Trust Center
        • Press
        • WORK WITH US
        • Careers
        • Open Positions
        • Our Locations
        • Our People
        • FAQ
  • Contact sales
  • icon search
Try for free
icon search icon close
icon search
ON THIS PAGE

Limitations and Exclusions to Response Times

Customer acknowledges that the Response Times outlined in Veriff Terms of Service will not apply to:

(a) Pay-as-you-go plans that do not include an annual minimum commitment on the number of Sessions purchased;

(b) Customers with less than 1000 Sessions per month;

(c) IDV Services where video analyses are included in the decision profile;

(d) Sessions in non-Latin scripts, including but not limited to Sessions in scripts used by Japanese, Chinese, Arabic or Cyrillic languages.

  • Products
    • Identity & Document Verification
    • Proof of Address
    • Database Verification
    • Age Validation
    • AML Screening
    • Biometric Authentication
    • Age Estimation
    • Fraud Protect
    • Fraud Intelligence
  • Solutions
    • Financial Services
    • eCommerce & Marketplaces
    • Communities
    • iGaming & Video Gaming
    • Mobility & Transportation
    • Human Resources
  • no title
    • Onboarding
    • Authentication
    • Age Verification
    • Know Your Employee
    • Know Your Customer
    • Reverification
  • Pricing
    • Enterprise
  • Resources
    • KYC Center
    • Fraud Center
    • Onboarding Center
    • IDV Center
    • For Developers
    • Age Estimation Demo
    • Fraud Toolkit
  • Company
    • Why Veriff?
    • Customers
    • Press
    • Supported Countries & Languages
    • Trust Center
    • Careers
  • Brand Comparison
    • Veriff vs Onfido
    • Veriff vs Sumsub
    • Veriff vs Jumio
    • Veriff vs Persona
    • Veriff vs Incode
    • Veriff vs AU10TIX
    • Veriff vs  ID-Pal
  • no-title
    • Privacy Notice
    • Bug Bounty
    • Security & Compliance
    • Recruitment Privacy Notice
    • Accessibility Statement
    • Cookie Notice
    • Privacy Choices

© 2025 Veriff. All rights reserved

linkedin-icon facebook-icon x_twitter-icon youtube-icon instagram-icon github-icon