Biometrics has moved beyond just fingerprinting to open your iPhone. This technology has become a common place for both customer experiences and day-to-day business operations, and the global pandemic has only sped up adoption across industries.
In Navigating The Emerging Risks Of Biometric Technologies: How To Manage The Technical And Privacy Risks Of Biometrics, Forrester outlines the latest use cases for biometric technologies, as well as the challenges businesses will face with security and regulations. Below are some of their findings:
Simpler user experience
Biometrics simplifies tasks for many consumers including boarding planes, retail purchases, etc. The simplicity of the technology allows for touchless customer interactions that cut down on bottlenecks, and help with increasing social distances amid the global pandemic.
Biometric authentication across industries is powered by unique data to individuals — such as voice, fingerprints, facial recognition, and a myriad of other factors that are all specific to one user. This makes biometric authentication more reliable for authentication than traditional passwords.
Improvements on legacy technology
While biometric authentication is not foolproof, and businesses always need to take necessary precautions to deter fraud, the reality is that these forms of authentication are much more secure than legacy authentication technology.
Biometrics offers the ability to overcome most obstacles that individual users might encounter when going through the authentication process. This keeps businesses from relying on outdated processes such as mailing tokens or hardware keys to users.
Download the Forrester report: Navigating The Emerging Risks Of Biometric Technologies: How To Manage The Technical And Privacy Risks Of Biometrics, Sept. 7, 2020.