Senior Data Analyst (Operations)

<div class="p-rich_text_section"> <p><strong>Senior Data Analyst (Operations)</strong></p> <p><em>A Veriff abriu em 2025 seu hub tecnológico e sede das Américas em São Paulo para reforçar nossa presença na região. Estamos em rápido crescimento na América Latina, apoiando empresas de mobilidade, e-commerce, fintechs e plataformas digitais — incluindo parceiros globais como a Uber — a verificar identidades com segurança e escala. Como Senior Data Analyst – Operations &amp; Analytics, você será peça-chave para impulsionar eficiência, qualidade e inovação em nossas operações internas, ajudando a construir a referência global em confiança online a partir do Brasil.</em></p> <p><strong>About the job</strong></p> <p>As a Senior Data Analyst – Operations &amp; Analytics, you’ll be the strategic analytical partner to our Internal Operations leadership. You’ll take on some of Veriff’s most mission-critical challenges — supporting operational excellence, scaling verification processes, and uncovering insights that shape how we grow. This is a strategic high-impact role. You’ll help elevate how data is used in our Ops organization — not just to describe what’s happening, but to shape what should happen next.<strong><br></strong></p> <p><strong>Why This Role Matters</strong></p> This isn’t your average analytics role — you’ll influence how Veriff scales and delivers trust at a global level. If you're a sharp analyst who thrives at the intersection of strategy, data, and operations, we’d love to meet you.<strong><br></strong> <p><strong>Your Impact</strong></p> You’ll Help Us Protect Honest People Online By:<strong><br></strong> <ul> <li>Empowering Internal Operations, including Verification Operations and QA leadership with dashboards, alerts, and decision-ready insights</li> <li>Define and monitor KPIs that capture efficiency, quality, and throughput across verification workflows</li> <li>Identifying performance bottlenecks, operational risks, and opportunities for improvement</li> <li>Designing proactive analyses that support SLA adherence</li> <li>Building self-serve analytics capabilities and defining scalable, trusted operational metrics used across the company</li> <li>Onboarding and coaching stakeholders in data fluency across non-analyst roles</li> <li>Representing the analytical voice in cross-functional operations initiatives</li> </ul> <strong>Your Day-to-Day</strong><strong><br></strong> <ul> <li>Own dashboards that track real-time and historical performance (e.g. queue size, verification time, failure rates)</li> <li>Conduct deep dives into key issues (e.g. error spikes, customer service performance, session time)</li> <li>Collaborate with Verification and QA Leads to build scalable, actionable reporting structures</li> <li>Create alerting systems to flag anomalies early and ensure SLA risks are escalated promptly</li> <li>Ensure high data quality and consistency in metric definitions across tools and teams</li> <li>Partner with Data Analysts and Analytics Engineers to enhance internal BI infrastructure</li> </ul> <strong>You’re a Great Fit If You...</strong> <ul> <li>Have 4+ years of experience in analytics</li> <li>Are highly skilled in SQL and have a working knowledge of Python, with a strong drive to grow further</li> <li>Can turn analytical complexity into clarity — visually and verbally (e.g. in Tableau)</li> <li>Know how to align data initiatives with stakeholder needs and operational outcomes</li> <li>Have a track record of proactive problem-solving, not just reactive reporting</li> <li>Thrive in fast-paced, ownership-driven environments</li> <li>Bring empathy, curiosity, and a user-focused mindset to cross-functional collaboration</li> </ul> <strong>Bonus Points If You...</strong><strong><br></strong> <ul> <li>Have experience with dbt or similar modern data tooling</li> <li>Have led the development of analytics solutions for large-scale Ops or service teams</li> <li>Have advanced Tableau skills for storytelling and dashboard design</li> <li>Have driven workforce planning or supported large-scale service operations</li> <li>Have strong Python skills.</li> </ul> <strong>Why Veriff?</strong><strong><br></strong> <p>Every day across Brazil and LATAM, millions of people sign up for ride-hailing apps, shop on e-commerce platforms, or open digital wallets. Trust and security are essential for those experiences — and that’s where Veriff comes in. We partner with global innovators like Uber and leading fintechs to make sure honest people can move, shop, and connect safely.</p> In 2025, we opened our Americas headquarters and technology hub in São Paulo, solidifying our commitment to serving LATAM from within the region. Our São Paulo hub brings together a fresh team of smart, ambitious people, working hand-in-hand with colleagues across Europe and the US to build the benchmark for trust online. <p><strong>Our growth is accelerating rapidly, with LATAM business volumes up 2.5× year-over-year, alongside matching increases globally. </strong>We’re focused on LATAM’s major fintech hubs — Mexico, Colombia, and Brazil, which account for 80% of regional activity. In Brazil, we’re also supporting new industries like gaming, mobility, events, and social platforms, helping them thrive securely under fresh regulatory frameworks.</p> When you join Team Veriff, you’ll be part of a global growth story — with the chance to make a real impact and advance your career, while enjoying benefits designed with you in mind. Some of our favorites include: <ul> <li>Stock options to share in our success<br><br></li> <li>Medical insurance to support your physical and mental well-being<br><br></li> <li>Learning &amp; Development and Health &amp; Sports budgets you can tailor to your needs</li> </ul> <p>We are an Equal Opportunities employer committed to building a diverse and representative team. Different opinions, perspectives, and personalities push us forward. Whoever you are, if you’re passionate about your work and align with our values, we want to hear from you.</p> </div> <div class="p-rich_text_section">Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see <a class="c-link" href="https://www.veriff.com/recruitment-privacy-policy" target="_blank" data-stringify-link="https://www.veriff.com/recruitment-privacy-policy" data-sk="tooltip_parent">Recruitment Privacy Policy</a>.</div> <div class="p-rich_text_section">&nbsp; <div class="p-rich_text_section"><span style="color: rgb(255, 255, 255);">#BR #BAR</span></div> </div>