Technical Support Engineer - Estonia

Veriff helps companies all over the world connect with honest people. In 2020, our business grew 5 times and our software verifies over 9,000 government-issued documents from more than 190 countries. That's millions of verified identities a year and a lot of people working behind the scenes to help make the lives of millions, and one day billions, of people safer online.

Beneath a simple yet elegant user interface lies a complex system of functionalities. Our engineering department makes sure that each component complements the other, creating a symphony of online security that only gets better with time. As a part of our Technical Support Team, you will solve the hardest problems that our first level Customer Support has to escalate. Ultimately, you will be a person our customers' trust - they will rely on you to provide timely and accurate solutions to their technical and integration problems. Hence, if you’re naturally a helper, enjoy assisting people with technical issues and are able to explain technical details in a simple way, we’d like to meet you!

You’ll help us protect honest people online by:

• Taking ownership of issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and finding solutions to resolve system and service issues
• Escalating unresolved issues to the appropriate developers
• Standardizing solutions and pushing these to our knowledge-base
• Building tools and automating workflows necessary to improve technical support’s day-to-day work
• Managing a crisis in case of feature failure or app downtime
• Developing, tracking and reporting on support metrics
• Participating in on-call rotation and resolving incidents in production

You are the right future Veriffian for the job if you:

• Have experience in Technical Support or DevOps organization
• Have basic knowledge of software programming
• Are fluent in written and verbal English
• Have basic knowledge of API
• Feel confident in building longer SQL queries
• Can debug web applications and back-end components 
• Feel confident in Mac, Linux, and Windows
• Are a proactive team-member, solutions-oriented and have great people skills 

You’re an especially awesome match if you have:

• Experience with JIRA, Confluence, Github
• Built smaller applications or integrated services 
• Some knowhow with TypeScript, Python, Postgres, Rails or ReactJS

At Veriff you will have the opportunity to:

• Be the frontline of technical support for the world's next big success story (Veriff is backed by investors such as Mosaic Ventures, Taavet Hinrikus, Ashton Kutcher and Paul Buchheit)
• Do impactful work at a startup that’s growing crazy-fast and is packed with career opportunities 
• Join a diverse team of over 40 nationalities
• Receive generous sports benefits and additional health insurance
• Be in a pet-friendly and flexible work environment where you are in charge of balancing freedom and responsibility
• Get all the perks that come with a disruptive tech start-up, including health days, unlimited snacks and coffee at the office, team events, and much more