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Customer Support Specialist - USA

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We're excited to welcome a Customer Support Specialist to our team! You will be helping users get the most out of Veriff by providing them tips, solutions, and guidance. To be successful, you should be an excellent communicator who earns our clients’ trust by understanding their problems and resolving them with grace.

You’ll help us protect honest people online by:

  • Responding to clients’ technical and general queries on all support channels quickly and professionally
  • Working closely with Technical Support Team to be able to find fixes for reported bugs 
  • Analyzing clients’ issues and feedback to be able to suggest improvements to our clients and keep our Knowledge Base up to date
  • Discussing customer issues and feedback with various teams in order to improve the product 

We're looking for:

  • Are patient and professional when handling challenging cases
  • Are proactive and always find processes that could be improved
  • Are solution-oriented
  • Have excellent written and verbal communication skills 
  • Can work independently and collaboratively in a team

Bonus points for:

  • Experience in customer or technical support
  • Experience using Intercom
  • Knowing our product well
  • Speaking any additional languages

You can expect:

  • Competitive compensation + stock options
  • Health insurance (medical, dental, and vision) + a quarterly health and wellness reimbursement
  • 401k with company contribution
  • Life insurance and disability plans
  • Generous vacation plan

 

Apply now

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