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Carl-Ruuben Soolep

We are thrilled to announce Mike O'Callaghan as Veriff's new Vice President of Verifications. Mike is an operator and leader with over 30 years of experience scaling global operations and business support functions, including customer services, contact center management, and technologies. Mike has worked for the world's leading tech companies, including Amazon, Microsoft, Expedia, eBay, Skype, and more.

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Meet Mike O’Callaghan, Veriff’s Vice President of Verifications

Welcome to the team, Mike! Can you tell us a little bit about how you learned about Veriff and what drew you to the company?

Thank you so much. It’s great to be working with such a welcoming group of people. I’ve been tracking Veriff for several years and  was drawn to  the company because of their industry-leading product offerings, world-class leadership, and ambitious plans for hyper-growth with elegant and efficient scaling. In addition, I feel very aligned with the company’s culture, values and mission to “make the internet a safer place, whilst being utterly transparent.” Everyone I met during the hiring process reinforced the strength of the culture, the alignment to Veriff’s mission and goals, and lastly, the strength of the team.    

Can you share a little about your background and previous experience?

My experience expands across multiple industry sectors including SaaS (B2B) technology, FinTech/FinCrime, eCommerce/retail, online travel, business process outsourcing, telco/broadband and retail/digital banking. I’ve been fortunate to work for some of the world’s largest tech companies and world-renowned brands in the last 25 years. I started my career in retail banking (way back in the late 1980’s) and I was proud to be involved in the launch of the first full UK internet/digital bank in 2000! I’ve enjoyed opportunities to work all around the UK and Ireland, live and work in Luxembourg for 5 years, and run operational teams in over 30 countries! The biggest privilege, from operating all around the world, has been the opportunity to travel, learn different languages, and experience so many rich  and diverse cultures. Operations is a people business and I’ve loved the opportunities to connect with so many throughout my career.

You have worked at some of the most well-known companies in technology today like eBay, Amazon, Skype, and others. What are some of the most valuable takeaways from working at those companies?

I’ve been fortunate enough to work for some incredible global tech companies, where I learned the importance of relying on facts and data to drive decisions at a high velocity. In fast-paced, dynamic, and complex businesses (often growing exponentially), having a clear mission and priorities married to data and facts allows one to make decisions quickly. These global platforms and recognizable brands all have multiple things in common: powerful missions and purpose linked to a strong culture and customer or service obsessions delivered through product innovations that remove friction and ensure trust in services we all want, need, and use every day in our lives. Looking back, I’ve been attracted to companies that try to solve the most challenging technology problems affecting the whole planet and its inhabitants. Often these companies are in hyper-growth mode, with massive user and transaction volumes and scale, while ensuring the products and services are “user friendly” and add value to people’s lives. For my part, I’ve learned that people are the most valuable assets and often make the biggest difference in achieving success!     

You have seen the identity space evolve and grow from quite close. How did you end up in the identity space in the first place? What do you see are some of the key trends in the space at the moment?

I stumbled into the identity space because of my background in running and scaling global operations that supported a technology platform. Identity was still quite a young and emerging industry, but the previous experience of supporting an “always on” (24/7/365) service was transferable. Some key emerging trends within the sector are digital or re-usable identities and industry-wide standards and definitions being created and adopted. Also, how “know your customer” (KYC),  “anti-money laundering” (AML), and fraud prevention/fighting financial crime all intersect, often via multiple or complementary technology solutions, that will all need coordination or orchestration while ensuring high conversion for services, no friction for end users, and privacy protection.  

I feel very aligned with the company’s culture, values and mission to make the internet a safer place, whilst being utterly transparent. Everyone I met during the hiring process reinforced the strength of the culture, the alignment to Veriff’s mission and goals, and lastly, the strength of the team.    

You joined the team as Vice President of Verifications. Can you tell a little bit what the verification division does and is responsible for at Veriff?

As VP of Verifications, I am responsible for the “24/7/365” operations, knowledge management, support and development, and service planning and delivery of Veriff’s verification solutions. The extremely versatile and agile team’s talent, expertise, and experience provide “human in the loop” signals and inputs for our automated decision-making, as well as gathers, analyzes, structures, and maintains Veriff’s in-house knowledge related to identity documents and registries in line with international standards. We support new client testing and incubation groups with revenue, account management, and solutions engineering teams to ensure a smooth and successful onboarding and “go-live” process for new clients. Lastly, we collaborate with regulatory compliance, product and engineering, and quality management functions to achieve Veriff’s business objectives.

What are some of your priorities and goals for Veriff’s verification division?

One of my priorities and goals for the verification division is to take a step back and ensure strong connections with the company’s mission, growth mindset and promise to make the internet a safer place while handling millions of individual transactions. I am excited for the division to evolve and grow with “follow the sun” operations that offer resiliency, agility, and support for new market expansions (country, languages, and forms of identification). As always, we aim to support our customers and ensure a high conversion while mitigating fraud or losses by providing a high-quality and highly accurate expedient service.

Aside from your work here at Veriff, what are some of your other commitments and passion-projects you are currently working on?

One passionate project I’m working on is acquiring a new self-sufficient 4x4 motorhome (in the US, they call them RVs) built with a composting toilet, no LPG gas onboard, and electricity provided by solar panels, lithium batteries, and an inverter!  I’m also excited about finding a non-profit to get involved with so that I can assist in using my wide experience and skills.

One thing that surprised you about Veriff?

The leadership, teams, and the company culture! Everyone has a passion for the mission; it’s clearly in the company’s DNA.

My must-read book is “The Five Dysfunctions of a Team” by Patrick Lencioni.  It’s written as a fable and is very relevant to technology start-ups and newly formed or fast-changing teams.  

Best piece of advice you have received to date?

“It is not what you say, nor wish, nor hope, nor intend….it is only what you do that counts.”

Veriff

Our People

Veriff is once again taking part in the Educational Leaders’ Internship Program in Estonia, and we’re pleased to welcome headteacher Mari Roostik on board. We had a chat with Mari to see how the internship has been going so far, her thoughts on education and much more.

Meet Mari Roostik, a headteacher turned Veriff intern

Welcome to the team, Mari! Tell us a little about yourself.

I am originally from a town called Rakvere in Estonia, where I lived until I finished high school. Not a strictly straight-A student, but I was eager to organize events in my school, tried to make all my peers act and dance since that was what I liked, and tried to do everything that was not studying besides reading and writing. I have always loved it!

I got my BA and MA degrees from the University of Tartu, where I studied Estonian language and literature teaching. For the past five years, I have been focusing on reading and learning as much about education, leadership, and how to be the best partner and leader to my team and students, so what you do indeed is who you are – I am a learner and reader, for 1,5 years a head teacher. It has been an exceptional journey, and it still is!

You work as a headteacher in a school in Tartu, Estonia. Tell us a little bit about your school. 

I work as a headteacher at Tartu Jaan Poska Gymnasium, established as a secondary school in 2011. We have about 540 students and a team of teachers and staff of around 45 people. 

Our school’s main priority is offering each student an individual learning experience that helps them connect between subjects and use their creativity to the fullest. We do everything possible to ensure every student flies to the world with the best knowledge, positive attitude, and skills to chase their dreams.

An interesting fact about the school is that it is housed in a historical building where on February 2, 1920, the Tartu Peace Treaty between Estonia and Soviet Russia was signed, marking the end of the Estonian War of Independence.

Have you always wanted to work in the education field?

I am not 100% sure that I have always wanted to work in education, but I have always wanted to work with people. Today I know I am in the right field and live and breathe making a difference in education.

I have worked in education for over 11 years. I started as a teacher and thought those first years gave me knowledge and understanding of the profession. Working with students was and still is a beautiful experience. Still, I knew I had to choose between becoming an exceptional teacher or striving to become a leader in education. I chose the latter and worked a lot to be worthy of deputy principal, and after that, I knew that the next goal was to try to reach the role of headmaster. And here I am, a headmaster, still working harder than ever to make a difference for my team and students.

What do you love most about your work as a headteacher? What are the challenging and most rewarding parts of your work?

That is a tough one because I love all of it (almost). It comes with a huge responsibility and many challenges. I love how we, as a school team, share the same vision of what and how we want to achieve for our students. We cannot just teach them as we always have; we have to change and sometimes rethink how we think about our roles and responsibilities as teachers. 

Right now, a big part of my work is to lead many changes simultaneously and ensure that everybody in our team understands why we are doing it, how we will grow and benefit from the hard work we put in, and where we are heading. Leading changes and doing some things differently is always as rewarding as challenging.

My first four weeks in Veriff have been unique, eye-opening, exhausting, but amazing! People in Veriff are warm and welcoming, brilliant, and the best in their fields. That is probably my favorite part so far.

How have your first weeks at Veriff been?

My first four weeks in Veriff have been unique, eye-opening, exhausting, but amazing! First, two weeks passed like a blink of an eye since I did two onboarding sessions – company and new team leadership training. 

I had forgotten what intensive learning is and how exhausting it is, but I am so glad that I had the opportunity to remind myself of that. I know now what all my first-year students and new teachers feel when they start in our school. Of course, it also gave me many ideas on how to make it easier and more efficient and structure information more precisely, step by step, just like you do in Veriff. There will likely be a new onboarding program for new students and teachers in our school next fall. 

I have had many inspiring 1:1 conversations. People in Veriff are warm and welcoming, brilliant, and the best in their fields. That is probably my favorite part so far.

Photo: Mari's first day interning at Veriff

Why did you decide to join the internship program?

Many headteachers whom I admire have taken part in the program. I have seen the sparkle in their eyes, and it seemed like the only way to get myself to accomplish some of the more complex and fundamental route changes I dreamt of creating in my school. And as I said before, I am eager to learn, so I decided in spring 2022 to apply when the new opportunity comes next!

Photo: Indrek Heinloo (COO, Mari's mentor), Mari Roostik (headteacher at Tartu Jaan Poska Gymnasium), Pilleriin Pillav (People Partner, Internship Coordinator)

Any goals you set yourself for the program?

One of my goals is to learn about data, what to and when to collect, when our why is set, what are the different tools to do it quickly and efficiently, in which areas it is the foundation of decision making, how to monitor and analyze it etc. Of course we are already doing it and have been doing it, but I know that there are more ways to use data to observe, if we really are moving in the right direction with our strategic plans and OKRs (to know and learn more about them is also an important goal for me)  for this and upcoming years. 

What are some of your personal interests or hobbies outside of your professional life that you would like to share?

I love to read a lot, discover new music, walk a lot, and occasionally go to the theater, concerts, and exhibitions and enjoy spending time and just talking with my friends and family. I work out almost every day, wake up too early for most of the population, and write a lot. 

And a fun fact about myself is that I have a plan for everything, not only for work but for everything in my personal life as well.

The Educational Leaders’ Internship Program was initiated by the Good Deed Education Fund and Tallinn Education Department in collaboration with the talent agency Fontes. This year, fifteen school leaders from across Estonia have become interns at Estonian companies with top-level managers as their mentors. The 10-month program aims to develop the quality of school management and give the school leaders insights into the organisation's daily and operational model with a modern management culture. For the first three months the school leaders will work full-time in the companies and then return to their schools to take the knowledge and ideas into practice with the help of their mentors.

We are thrilled to announce Javier Ortega Estrada as Veriff's new Chief Revenue Officer. He will have end-to-end responsibility of leading Veriff's revenue organization, including revenue generation strategy and processes alignment, leading the efforts to establish new strategic partnerships and grow existing relationships, and identifying opportunities for expansion. 

We are thrilled to announce Javier Ortega Estrada as Veriff's new Chief Revenue Officer. He will be leading Veriff's revenue organization.

Meet Javier Ortega Estrada | Chief Revenue Officer | Veriff.com

Welcome to the team! Can you tell us a little bit about how you learned about Veriff and what drew you to the company?

I was introduced to Veriff through Jules Maltz, Veriff’s investor IVP partner and board member. Jules and I previously worked together at Hopin where he was also a board member. Ultimately, it was the amazing team and the pursuit of making the internet a safer place that brought me to Veriff. I am passionate about the work Veriff is doing to fight fraud and keep communities safe online. 

Can you share a little about your background and previous experience? What are you most proud of in your career so far?

After a career in management consulting and a stint as an entrepreneur, I joined Dropbox in 2013 (series B) to start the company’s expansion into EMEA. During my tenure there, we opened five offices in the region and grew revenue roughly 10x. In 2018, I moved to New York City to lead the sales and account management team across the U.S. and Canada. During my time there, Dropbox went from $200M to $1.8B in revenue, announced its IPO and operated three years as a public company (NASDAQ: DBX). As I mentioned earlier, prior to Veriff, I led and scaled the revenue team at Hopin, where the organization went from 9 to over 200 people and significantly grew the revenue in just two years. 

I am most proud of seeing top performers at my previous places of employment become leaders and grow their own careers - some of them are currently C-level executives, VPs or stellar individual contributors.

How do you see your previous roles at Dropbox and Hopin contribute to your work at Veriff? What are some of the most valuable takeaways from working at those companies?

At Dropbox, I learned how important attention to detail is in order to succeed in the long run. The company would tune in to even the smallest details to make sure customers and teammates were set up for success. 

At Hopin, I learned how important being agile is in an ever-changing market, and its benefits in helping to build a customer base. One of the most important lessons during my time at Hopin is that making an imperfect decision is better than not making one at all.

I think the balance between both of my experiences will serve as a great asset when making go-to-market decisions and building teams at Veriff. 

What excites you most about your role at Veriff?

The potential at Veriff is untapped - we are in a niche market that keeps expanding year over year. Every quarter our total addressable market gets larger, and our opportunity to help customers reduce and prevent fraud and for individuals to have more ownership over their own identity is exciting. Also, I am looking forward to working with a truly international team and helping to solve pain points for a global customer base. 

My overarching goals for Veriff are to provide the best customer experience in the industry, to continue to become a leader within the identity space, and to support business growth in a sustainable way.

What are some of your priorities and goals for Veriff?

My overarching goals for Veriff are to provide the best customer experience in the industry, to continue to become a leader within the identity space, and to support business growth in a sustainable way. We have a great team in place, and a very healthy and diverse customer base. In 2023, we will focus on building processes that allow us to get even closer to our clients and more embedded in their business workflows. 

Javier’s experience in scaling organizations’ go-to-market strategies and building high-performance teams will bolster the Veriff team. I am super excited to have Javier’s high energy in our global leadership team as we continue to meet changing IDV demands.

Aside from your work here at Veriff, what are some of your other commitments and passion-projects you are currently working on? 

I am currently writing a book about building high-performing teams. When talking to business founders, I realized my experience is relevant to companies gearing toward IPO, and I thought it would be fun and helpful to share it broader. The book highlights my experience and learnings I took from scaling companies as well as some anecdotes of challenges and wins during this time. In the book, I showcase conversations with some of the most impressive executives and founders I've worked with in order to expose that there is no silver bullet to growth and there are multiple approaches to similar challenges.   

I love helping companies grow and I’m able to lend my expertise as an advisory board member of a few startups in the US and in EMEA. I am also a Limited Partner in Stage2 Capital, a Venture Capital fund led and backed by go-to-market professionals. 

What are your hobbies outside of work? What do you enjoy doing in your spare time?

I enjoy cooking (my party trick is cooking an incredible paella), arts, and sports (I’m currently training for Rio de Janeiro’s Ironman in July).

Radical Candor by Kim Scott. This book  is a must-read for every leader looking to create an environment of trust. It helps managers understand the motivation of their teammates in order to unlock their full potential by being direct but respectful.

Grit, hosted by my friend Joubin Mirzadegan. It is the one podcast I look forward to the most every week. He invites C suite executives  to discuss go-to-market strategies and growth with a lot of humor. I have been a guest on his podcast and the fact that it is totally unscripted makes it really entertaining.

What would be one piece of advice you could pass along to someone trying to kick start their sales career in tech?

Hard work trumps talent 90% of the time. Performance = Talent x Effort^2

Meet Javier Ortega Estrada, Veriff’s new Chief Revenue Officer

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