Senior Technical Account Manager

<p>At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.&nbsp;&nbsp;&nbsp;</p> <p>We are seeking an experienced and dynamic <em><strong>Senior Technical Account Manager </strong></em>for our São Paulo office to support our key enterprise customers in the Americas. In this role, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance.</p> <p><strong>You'll help us protect honest people online by:</strong></p> <ul> <li>Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met</li> <li>Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives</li> <li>Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams</li> <li>Facilitating communication between account management and product, track action items resulting from customer engagements and escalations. Support preparation and delivery of customer communications</li> <li>Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time</li> <li>Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with Veriff's solutions</li> <li>Maintaining project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership.</li> <li>Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success</li> </ul> <p><strong>You are the right future Veriffian for the job if you have/are:</strong></p> <ul> <li>6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company</li> <li>Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)</li> <li>Fluency in English</li> <li>Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.</li> <li>Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.</li> <li>Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.</li> <li>Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.</li> </ul> <p><strong>You’re an especially awesome match if you have/are:</strong></p> <ul> <li>Strategic thinking with the ability to align technical projects to business objectives</li> <li>Trilingual in English/Spanish/Portuguese</li> <li>Knowledge of APIs</li> <li>Strong stakeholder management across engineering, product, marketing, and sales teams</li> <li>Data-driven approach to decision making and progress tracking</li> <li>Experience with customer-facing technical support or troubleshooting</li> <li>Familiarity with tactics to manage and grow accounts</li> <li>Experience within the IDV industry</li> </ul> <p><strong>Location:&nbsp;&nbsp;</strong></p> <p>Av. Paulista, 1079-Bela Vista, São Paulo, Brazil (Hybrid). (<em>This role follows a hybrid model, requiring at least 3 (three) days per week in our brand-new São Paulo office. We are an office-first environment, fostering collaboration and innovation while maintaining flexibility to balance in-office and remote work)</em></p> <p><span style="text-decoration: underline;"><em>To be considered for this role, please submit an updated resume/cv translated in English</em></span></p> <p><strong>Why Veriff?</strong></p> <p>We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.&nbsp;</p> <p>When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...</p> <ul> <li>Stock options that ensure you share in our success</li> <li>Learning and Development and Health &amp; Sports budgets that you are free to tailor to your own needs</li> <li>Medical insurance to ensure you're feeling great physically and mentally</li> <li>Meal voucher (40 BRL/working day)</li> <li>1 day off per year for volunteering activities</li> </ul> <p><em>&nbsp;We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!</em></p> <p>Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see<a href="https://www.veriff.com/recruitment-privacy-policy"> Recruitment Privacy Policy</a>.</p> <p><span style="color: rgb(255, 255, 255);">#LI-JB1 #BR #LI-Hybrid</span></p>