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User Researcher - Estonia

As a User Researcher at Veriff, you won't be given a list of problems to be solved - you will own problem discovery and be responsible for defining and executing our strategy!

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At Veriff, you will help in creating a customer-focused company that is shaping the future of online identity. Research is, without any doubt, your territory! You have the chance to contribute to the future of the identity verification industry. In Veriff we’re looking at anything that could have an impact on our society, connecting the dots between market trends, product development, user behaviour, competitive landscape and growth opportunities. Research in Veriff has a crucial role in making history happen.

Your focus will be the Fintech market and its product needs, mainly with a goal to expand and improve Veriff’s offerings to Fintech companies from across the globe, to help to accelerate a shift towards safe online business with less fraud.

You won't be given a list of problems to be solved - you will own problem discovery in the Fintech sector and be responsible for defining and executing our strategy with the help of your cross-functional team. Your main focus will be in discovering the problems Fintech companies are facing, and helping product and design to figure out the best solutions for them to deliver the best identity verification experience out there.

You'll work with:

  • Product on new ideas and requirements

  • Engineering to understand what is feasible from a technology standpoint

  • And with Design to envision solutions

You’ll participate in design sprints, perform usability studies of existing offerings, and help to define new ideas through research.

Veriff helps companies all over the world connect with honest people. In a year, our team grew from 17 to 250+, and our software verifies over 9,000 government-issued documents from more than 190 countries. That's millions of verified identities a year and a lot of people working behind the scenes to help make the lives of millions, and one day billions, of people safer online.

You’ll help us protect honest people online by:

  • Making sure client feedback is collected in the right way, available and comprehensive for use throughout Veriff
  • Supporting a constant generation of data input from all the relevant customer-facing teams in the organisation
  • Envisioning and proposing potential product developments based on market trends, clients interviews, societal needs and our competitive landscape
  • Analysing the differences in the challenges for Enterprise and SMBs and identifying potential product solutions
  • Leading the research front on our FinTech offerings covering everything from end-user flow UX improvements to deeper research of client needs.
  • Interviewing/surveying existing clients and prospects

You are the right future Veriffian for the job if you have:

  • A strong interest and experience with different research methods
  • An interest in the identity verification & online identity sphere
  • Excellent English communication skills and a proactive approach
  • Experience in the financial sector
  • An understanding of data and the ability to formulate proposals based on data

You’re an especially awesome match if you have:

  • A strong interest in the market and the latest trends in the tech scene
  • Experience in working with product teams in a startup environment

At Veriff you will have the opportunity to:

  • Help us shape the future of online identity - Be one of the core members of our cross-functional product development team composed of product design, software engineering, marketing, and analytics.
  • Have Massive Impact & Visibility - Our product is just now taking shape. Your work will be critical in defining how identity and trust is created on the internet.
  • Do impactful work at a startup that’s growing crazy-fast and is packed with career opportunities 
  • Join a diverse team of over 40 nationalities
  • Choose either you wish to receive a health and wellness or learning and development benefits
  • Get additional health insurance, that covers both physical and mental health
  • Be in a pet-friendly and flexible work environment where you are in charge of balancing freedom and responsibility
  • Get all the perks that come with a disruptive tech start-up, including health days, unlimited snacks and coffee at the office, team events, and much more
Apply now

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